The Automation Hour - 02

Topic

Azure Monitor and ServiceNow in Logic Apps.

Presenters

• REHH

Integration of Azure Monitor with ServiceNow

(1:05) René Haahr presented the integration of Azure Monitor with ServiceNow using a logic app. He explained the prerequisites, the logic app setup, and the security concerns involved. René also demonstrated the process and discussed the challenges faced during implementation.

Logic App Setup and Security

(7:07) René Haahr detailed the setup of the logic app, including the use of Azure Key Vault for storing secrets and the importance of not hardcoding credentials. He also highlighted the security risks associated with the default URL and the need for better security measures.

Testing and Debugging

(10:25) René Haahr demonstrated the testing and debugging process of the logic app, showing how to verify the creation of incidents in ServiceNow and the importance of troubleshooting steps.

Security Concerns and Solutions

(16:37) René Haahr discussed the security concerns related to the logic app, including the risks of using the default URL and the challenges of maintaining IP restrictions. He suggested using dedicated compute and VNet integration for better security.

Potential Use Cases and Documentation

(29:43) René Haahr mentioned the potential use of this integration in other areas, such as Power Automate. He provided documentation and videos to help others understand and implement the solution.

Team Impact and Future Plans

(27:18) Martin Tønnesen inquired about the impact of this integration on the team. René Haahr explained that it would automate the flow from alert to ServiceNow, saving time and improving efficiency. He also mentioned the early stages of Azure adoption in their organization.

Call for Presenters and Meeting Conclusion

(37:44) Martin Tønnesen concluded the meeting by thanking René Haahr for the presentation and inviting others to present in future meetings. He encouraged participants to submit their topics and ideas.